A metric shows as unavailable when no usable reading exists for it. RiskCurrent doesn't invent a value to fill the gap.
Common causes
- The provider hasn't published, or its service is temporarily down.
- The provider or the RiskCurrent backend returned data that didn't pass the app's checks.
- Your device is offline and there's no earlier reading stored for that metric.
One metric being unavailable doesn't affect the others.
What to do
- Check that your device has a working internet connection.
- Tap the refresh icon.
- If it's a provider outage, wait. These usually clear on their own.
If one metric stays unavailable for several days while others update normally, see Contact support and include the metric's name.