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RiskCurrent

Troubleshooting

The app shows no data or old data

What to check when readings won't update or the app looks stuck.

Work through these in order:

  1. Check that your device has a working internet connection.
  2. Tap the refresh icon, or pull down on Overview.
  3. Look at the line under the Global Stress Index on Overview. If most readings are current and only a few are unavailable, the problem is with those providers, not your app.
  4. Fully close and reopen RiskCurrent.
  5. Make sure you have the latest version from Google Play.

If you see Refresh incomplete on Overview, some readings couldn't be updated. The app keeps showing the last-known values, labeled with their state, until fresh ones arrive.

Before clearing anything

Clearing the app's cache is generally safe. Clearing its storage deletes your watchlist, settings, snapshots and alert history, so use it only as a last resort.

Still stuck? See Contact support.

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